If the camera is networked in the corporate network environment, please confirm in advance whether the WiFi encryption method meets the camera networking requirements. Support WEP, WPA–PSK 1 WPA2–PSK, or corporate WiFi without password. The camera does not support WPA / WPA2’s “enterprise” encryption method to connect the camera to the network. If you are a campus / enterprise user and the school 1 company assigns each student / employee a static IP to access the Internet, you can manually enter the static IP information to access the Internet.At present, this situation is not supported by camera networking, need to select other available WiFi connections.ģ. It is not recommended to use WiFi in bridge mode when the camera is networked.Ģ. If the router is set to bridge mode, the WiFi signal will be unstable, causing the connection to fail. In particular, pay attention to whether there is a space input, and try to avoid complex and uncommon symbols.ġ. It is likely that the Wi-Fi account and password you connected to the camera are incorrect, resulting in the camera not being able to connect to the network. Please refer to the following guides if your camera or NVR fails to connect in LAN (when your phone/computer is connected to the same network as the camera or NVR). Q4: Make sure that the WilFi account and password are filled in correctly Updated Applies to: All cameras and NVRs. Solution (Android phone): Open the phone settings center-click “application management”-open the above permissions Q3: Check whether the mobile phone prohibit the permission of EseeCloud to use data, WLAN, GPSĭomestic Android phones may prohibit the use of data, WLAN, GPS permissions for this application, resulting in the camera being unable to connect to WiFi. Please open the router management page (generally marked with the address of the management page on the bottom label of the router), select the wireless setting 2.4GHz, and set it to on. The router is set up with 5GHz band wireless WiFi The camera does not currently support the connection of 5G band WiFi. The rollback usually fails and you have to close the app manually and restart it. Check your manual to confirm the port that your camera uses. Please note that different IP camera manufacturers use different default ports. The router’s prevent Wi-fi squatter settings need to be canceled.Ģ. Connect to Camera on LAN Before you setup port forwarding for remote access, you should first connect to your cameras on the LAN (local area network). The router has been set up to prevent Wi-fi squatter If the Wi-Fi connected to the camera is set to prevent Wi-fi squatter(black and white lists, MAC address filtering, etc.), the camera will not be able to connect to the Internet. Q2: Determine whether the binding failure caused by the router settingsġ. If the camera status light is not flashing green, use a thimble to lightly insert the configuration hole or long press the reset button until the camera indicator flashes. Q1: Failed to add the camera for the first timeĬheck whether the green light of the camera flashes normally.
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